Payment Options
This website uses paypal & stripe payment portals. Using paypal means we accept paypal payments, paypal monthly credit payments, and credit and debit cards through the paypal system.
Payment and refund terms are subject to paypal and stripe terms and conditions and this also means our customers are protected by state of he art payment gateway security.
We also now accept payments via other means through the stripe payment portal including Klarna.
Delivery Policies
All USA orders received before 11AM will be dispatched to our courier the same day. We shop around for the cheapest courier to your location, so various couriers may be used. Delivery can take between 6-12 days as we currently dispatch all of our goods from Shenzhen China. Helping us build out orders will help us move our stock to our planned USA location in April 2024, which will allow us to facilitate orders within 48 hours coast to coast.
Tracking details will not necessarily be provided, but will always be available on request if you contact customerservices@radio-controlled.co.uk
In the unlikely event that an item is lost in transit, a replacement will be dispatched as soon as the courier agrees to cover the replacement. This can typically take about 7 days.
Delivery and insurance is all covered in the postage price, which is calculated on our checkout page once you confirm your address.
Returns Policy
Our refund and returns policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any items returned to us in a used state will not be refunded and the customer will assume responsibility to pay for postage for the return of the item to them.
Postage cost will be covered by the customer. Refund amounts will be processed for the product/s received only.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Items that are returned that are not faulty, and that are returned due to a “change of mind” may be liable for a restocking fee of $20.
Items returned used in any way may be subject to a restocking fee of $20 or rejection of the return based on the product being damaged by the customer.
Contact us at customerservices@radio-controlled.co.uk for questions related to refunds and returns.
Privacy Policy
Our privacy policy can be found here: Privacy Policy